Last updated: 6 September 2026
The short version
You have 30 days from the day your order is delivered to tell us you want to return it. The steamer needs to come back unused and in its original packaging. Once it reaches us, we refund you.
How to start a return
Message us through our contact page with your order number and a sentence on what went wrong. We will reply with a return address and instructions. Please do not post anything back before you have heard from us, or we may not be able to match the parcel to your order.
Condition
To be refunded in full, the item must be:
- unused, with no water run through the tank;
- in its original box with all accessories and inserts;
- returned within 30 days of delivery.
If an item comes back used or incomplete we may reduce the refund to reflect the loss in value, and we will tell you before we do.
Who pays for return postage
PLACEHOLDER — confirm this once the supplier and returns address are settled, and state plainly whether the customer or Quirene pays return postage on a change-of-mind return. Do not send paid traffic to this store until this line states a real answer.
Faulty, damaged or wrong items
This is on us, not you. If the steamer arrives damaged, does not work, or is not what you ordered, contact us within 30 days of delivery and include a photo or short video of the problem. We will arrange a replacement or a full refund, including any postage you paid, at no cost to you.
Refund timing
We process refunds within five business days of your return arriving, back to the original payment method. How quickly the money then appears is up to your bank or card issuer, and usually takes another few business days.
Cancelling before dispatch
If you change your mind before the order ships, message us and we will cancel it and refund you in full. Once a parcel is in transit it has to be handled as a return.
If you are shopping from the EU or UK
Consumer law gives you a statutory right to withdraw from a distance purchase within 14 days of receiving it, without giving a reason. Our 30-day window is offered on top of that right and does not replace or limit it.
Questions
Ask us through the contact page before you buy if anything here is unclear. We would rather answer a question than process a return.